FAQs

• All orders will be shipped and delivered through leading logistics partners in fully sealed packages to ensure that they reach you in perfect condition.

• Please do not accept the package if it is tampered/broken.

• You will receive an SMS/WhatsApp and E-mail with details of your order and order number on a successful order placement.

• You’ll receive another email & SMS/ WhatsApp once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!

• Please reach out to us via customer support form or Email us @ veroconic.com@gmail.com

• You will receive a notification with a tracking link through SMS and Email.

• You may also track the order through the tracking page available in the menu.

• If the order is shipped already, unfortunately we wouldn’t be able to cancel it. However, you can politely refuse to accept the shipment and let us know about it.

• If you have accepted the shipment, no worries, you can return the product and exchange it for something else.

• In case you desire any changes or edits in your order, kindly contact us via customer support form or email us @ veroconic.com@gmail.com. Our customer care team will help you out with customized solutions wherever possible.

• All Cancel Requested orders will be wallet refunded instantly to prevent cancellation charges from the respective banks.

For International Orders, payments can be done using the PayPal payment gateway.

All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection.

It means Cash on Delivery is not serviceable by our courier partners at your location postal code, but you can always opt for Net Banking or Credit/Debit Card payment options.

There are absolutely no hidden charges. Any octroi or sales tax is actually borne by veroconic. You pay only the amount that you see in your order summary.

In case of a payment failure, please retry keeping in mind the following:

• Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) and that your internet connection is not disrupted in the process

• If your account has been debited after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us on veroconic.com@gmail.com or contact via customer support form.

• Yes, we do have a Cash on Delivery (COD) option for most pincodes in India. Irrespective of your order amount, an additional Rs.50 will be added to your total if you choose the payment mode as Cash on Delivery (COD).

• For Partial COD orders, the advance amount paid during checkout will be non-refundable in case of cancellation or return.
  
  

For placing International orders, kindly contact us via customer support form.

• Within India, VEROCONIC We provides Free Shipping for orders above ₹799.
  
• There will be a shipping charge of FLAT ₹50 for orders below ₹799.
  
  

• Orders within India are delivered within 2 – 4 working days, and International orders are delivered within 7 to 15 working days. Delivery time may vary depending upon the shipping address.

• Please note: Orders including Kids Clothing and Customized products will be shipped out 1-2 days after the order is placed as these products are made-to- order.

We promise our customers one of the best experiences of online shopping that is hassle free and reliable. We take care of all parameters that ensure your order reaches you in a sound state.Click here

• Customers can Return/Exchange their order within 7 days of the order being delivered. We have reverse pickup facility available to most pin codes and we will get the order picked up from your delivery address. If in case we do not have pickup facility available at your pin code unfortunately, then you will have to self-ship the products back to us.

• All Returns/Exchanges must be in unused condition with all original tags and packaging intact. If not, the return/replacement will not be valid.

• If any product did not fit you well and you need replacement for the same, kindly contact our team at veroconic.com@gmail.com. We will be happy to provide you with a new product of the required size (T&C Apply).

• All refunds will be initiated directly to your VEROCONIC Wallet (Store Credit) only.

• Refund of shipping and COD charges is not applicable.

• International orders are not eligible for return/exchange unless an incorrect product has been delivered.

• Defective products need not be sent back to us unless confirmed by the Customer Care team. If you have received a defective product, send us few images of the same and our team will get back immediately.

• If defective or incorrect products were delivered, we will bear the full charges for delivering the new product to you.

• You are requested to pack the items securely to prevent any loss or damage during transit. For self-shipped products, we recommend you to do it through a reliable local courier service.

• The new replacement product for any return/exchange will be shipped only once the previous product reaches us and the Quality Check is passed on the same. If the product fails the Quality Check and seems to be used or untidy, then we will not be able to provide a new exchange/refund.

• We offer only one exchange or return pickup per order.

• If your order arrives in multiple packages, kindly apply for an exchange or return only after you have received all items. Any additional pickup requests will incur a service charge.

• For initiating an exchange for any wrong size purchased by customer himself/herself, there will be additional reverse pickup charge of ₹75. Or you can kindly send us back the product to our Corporate Office Address at:
  VEROCONIC, VERONICA ELEGANT'S, KESAR NAGAR-E, MANSAROVAR, JAIPUR 302029 RAJASTHAN
  
• Shipping charges for sending the product back to our office will not be refundable from our side.

• All gifts are non-returnable and non-exchangeable.

• Exchange/Refund policy is not applicable for products with more than 30% discount.

• Returns aren’t available for festive products. However, if there’s a size issue or any concern with the product, we’ll be happy to help with an exchange based on availability

• For all prepaid orders, the full refund amount will be credited to the VEROCONIC Wallet (Store Credit) by default.

• For Cash On Delivery orders, the product value will be added to your VEROCONIC WALLET.

• The Shipping or COD charges will not be applicable for Refund

• Only the product cost will be applicable for Refund

• Refund policy is not applicable for discounted products or products on sale

• No returns or exchanges are applicable for products purchased under the Buy 1 Get 1 Free offer.

• Please note that the refund will be processed only after the product has passed the quality check.

• For any other requests or queries regarding this, kindly reach us via customer support form.

• Walleted orders cannot be refunded

• The shipping and COD charges will not be refundable

• In case you want to return multiple products, we request you to kindly contact us via customer support form.

Wallet refunds (Store Credit) will be done instantly once the return/refund is confirmed by our team.

You shall send returns or exchange products to our Corporate Office at:

VEROCONIC,

VERONICA ELEGANT'S, KESAR NAGAR-E, MANSAROVAR, JAIPUR - 302029 RAJASTHAN

EMAIL : veroconic.com@gmail.com

• We update our customers through emails once we initiate the online refund procedure

• If our last email states that we have initiated the online bank account refund procedure, kindly wait for the process to complete (Typically 5-6 working days only)

• For queries you can contact us at veroconic.com@gmailcom

Yes, we do. You can contact us at veroconic.com@gmail.com. We can work out a spiffy discount for you depending on your quantity.

You can check out our Instagram for more details.

If you register with us for the updates, you are inevitably getting subscribed to our newsletter. If you don’t wish to receive our newsletter, you can click on the unsubscribe link in the newsletter.

Only God can help you!

Just Kidding 😁

Just click on ‘Forgot Password’ option and we will send password reset link on your email address registered with us.

Yes, you can just inform us the same via phone veroconic.com@gmail.com and we can get it done for you.

Once you have confirmed the order and we have accepted it, unfortunately you cannot add any more products to your order.